Post, Shipping and Insurance

View post and packing rates

UK Orders

Goods to customers within the UK will be posted by Royal Mail, unless special arrangements have been agreed in advance. Post and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package.

• Packages up to 4kg: First Class.
• Packages more than 4kg: Standard Parcel.
• Packages more than 20kg: Our system will not automatically calculate postage. We will weigh your package, then contact you with a shipping quotation for your approval.

Non UK Orders - Europe and Rest of World

Goods to customers outside the UK will be sent by air by the most cost effective means, unless special arrangements have been agreed in advance. Post and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package.

• Packages up to 2kg: Standard Air Mail.
• Packages more than 2kg: Our system will not automatically calculate postage. We will weigh your package, then contact you with a shipping quotation for your approval.

Post and Packing rates include UK VAT, which we are obliged by law to collect.

Insurance

We will only insure goods at the customer's request. If the value of your order is greater than GBP100, we strongly recommend that you insure it. If requested, we will insure your goods and add that cost to your payment.

Billing and Delivery Address

If your billing address and delivery address are different and if for any reason we suspect that your card is being used in a fraudulent transaction, we will contact you at the email or telephone number you have given us. If we are not satisfied that the transaction is legitimate, will not ship the goods you have ordered. We will refund the payment to the payment card you used and notify the authorities.